Shopping Guide

You Can Now Shop for Pottery Barn, West Elm Pieces from the Comfort of Your Home

It's almost like having your own personal shopper!

Photography: Pottery Barn PH, West Elm PH | Facebook

As parts of the country are slowly getting into GCQ or a more relaxed version of the previous ECQ, online shopping is more or less getting its groove back, but with a few tweaks. More and more brands are now catering to those who choose to get their goods from the safety of their own homes—including big names such as Pottery Barn and West Elm.

The SSI Group, which handles these brands, has recently launched The Specialist, an at-home concierge service that aims to assist you in shopping. While most online services are totally automated and bot-driven, The Specialist offers a more personal service, as a Store Specialist will be assigned to help you with your needs.

Here’s how to go about it:

1. Browse through the Facebook pages of Pottery Barn and West Elm to take a look at items they currently have. You can also check their international sites.


2. Once you found what you want, get in touch with SSI through any of these contact points to inquire about a specific product:

Email: [email protected]

Telephone Number: 8-830-5000

Mobile Number: (0917) 552 9359


A Specialist will then be assigned to you.

3. After discussing details, you can settle your payment in several ways:

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a. Depositing via the following accounts;

BPI: 0061038329

BDO: 005390001932

Paypal: An invoice shall be emailed with a link to pay.

b. Payment via credit card;

c. Cash-on-Delivery, but only for orders below P5,000

4. If you’ve chosen to deposit or to swipe to settle your account, you’ll need to send your proof of payment together with your name and order number to [email protected]

5. Relax and wait for your order.

Metro Manila shipments may take 3 to 5 days to arrive, while provincial deliveries may take 5 to 7 days. Depending on the weight and the size of your item, Metro Manila customers should expect a P200 delivery fee for items less than P5,000. For provincial customers, shipment and insurance fees will be added to your cost.


Aside from Pottery Barn and West Elm, The Specialist also offers items under these brands:

For more details, visit

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